https://en.renost.net Tue, 03 Nov 2026 21:36:56 +0100 https://en.renost.net/reklamacny-poriadok/complaints-policy/ 1. Liability for defects The Seller is liable for defects in accordance with applicable legal regulations. The Buyer is required to use the goods in accordance with their intended purpose and technical specifications. 2. Responsibility for correct selection The Buyer is responsible for selecting the appropriate product and calculating load capacity based on the catalogue or technical documentation. The Seller is not liable for damage caused by incorrect selection or improper use of the goods. 3. Exclusions from liability Liability for defects does not apply in particular to: mechanical damage caused by the Buyer improper use or excessive load use in unsuitable conditions wear and tear resulting from normal use interference by an unauthorized person 4. Submitting a complaint A complaint may be submitted: in writing by email in person The complaint should include: identification of the Buyer order or invoice number description of the defect The Seller may request delivery of the goods or photo documentation. 5. Complaint handling period Complaints are handled without undue delay, no later than 30 days from submission, unless otherwise required by law. 6. Methods of resolution A complaint may be resolved by: repair replacement partial refund (discount) full refund 7. Warranty period consumer (B2C): 24 months business customers (B2B): as agreed or in accordance with applicable law 8. Special provisions for B2B For business customers, commercial law applies. Different terms may be agreed individually. web - Reklamačný poriadok Mon, 08 Nov 2010 07:56:00 +0100 https://en.renost.net/terms-and-conditions/ Article I Identification of the Seller 1.1. The Seller is: RENOST, s.r.o.Sv. Anny 126/30034 01 RužomberokSlovak RepublicCompany ID: 36 380 784VAT ID: SK2020124414Registered in the Commercial Register of the District Court Žilina, Section Sro, Insert No. 11184/L(hereinafter referred to as the “Seller”). 1.2. Contact details:Phone: +421 915 873 144E-mail: odbyt@renost.sk Article II Scope and Applicability 2.1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the rights and obligations arising from purchase agreements concluded between the Seller and the Buyer via the Seller’s online store. 2.2. These GTC form an integral part of every purchase agreement unless otherwise agreed in writing. 2.3. Legal relationships not expressly regulated herein shall be governed by applicable Slovak law, in particular: Act No. 40/1964 Coll., Civil Code Act No. 513/1991 Coll., Commercial Code Consumer protection legislation Other generally binding legal regulations 2.4. If the Buyer acts within the scope of its business activity, Articles VIII–X shall apply.If the Buyer acts as a consumer, Articles XI–XIII shall apply. Article III Conclusion of the Purchase Agreement 3.1. The Buyer submits a proposal for concluding a purchase agreement by completing and submitting an order via the Seller’s online store. 3.2. An automatically generated confirmation of receipt of the order shall not constitute acceptance of the proposal. 3.3. The purchase agreement is concluded upon the Seller’s explicit confirmation (acceptance) of the order. 3.4. The Seller reserves the right to refuse the order, particularly in cases of product unavailability or obvious pricing errors. 3.5. By submitting the order, the Buyer acknowledges the obligation to pay the agreed purchase price. Article IV Purchase Price and Payment Terms 4.1. Prices of goods are stated on the Seller’s website. 4.2. Prices include VAT unless explicitly stated otherwise. 4.3. Shipping costs and additional services are specified separately before finalizing the order. 4.4. The Buyer shall pay the purchase price using the selected payment method. 4.5. In case of bank transfer, payment shall be deemed completed on the date the full amount is credited to the Seller’s bank account. Article V Delivery Terms 5.1. The Seller shall deliver the goods without undue delay, no later than 30 days from the conclusion of the purchase agreement, unless otherwise agreed. 5.2. The Seller is entitled to deliver the goods in partial shipments. 5.3. Upon receipt, the Buyer is obliged to inspect the goods and immediately notify the carrier in case of visible damage. Article VI Transfer of Ownership and Risk 6.1. Ownership of the goods passes to the Buyer upon receipt of the goods, unless otherwise stipulated. 6.2. The risk of loss or damage to the goods passes: a) to a consumer upon receipt of the goods;b) to a business customer upon handover of the goods to the first carrier. Article VII Complaints and Liability for Defects 7.1. The Buyer shall notify the Seller of defects without undue delay after discovering them. 7.2. Consumer complaints shall be handled in accordance with applicable consumer protection legislation. 7.3. Business customers’ claims shall be governed by the Commercial Code unless otherwise agreed. B2B SECTION Article VIII Professional Assessment and Load Capacity Calculation 8.1. The Buyer acting within its business activity declares that it possesses sufficient professional knowledge to assess the suitability of the goods. 8.2. The Buyer is obliged to calculate load capacity in accordance with the Seller’s technical specifications and catalogue parameters. 8.3. The Seller shall not be liable for damages resulting from incorrect selection, incorrect load capacity calculation, or improper use of the goods. Article IX Retention of Title 9.1. In B2B transactions, ownership of the goods shall pass to the Buyer only upon full payment of the purchase price. Article X Price Adjustment 10.1. In the event of a substantial change in input costs (including raw materials, energy, transport or currency fluctuations), the Seller reserves the right to adjust the price of undelivered goods. 10.2. The Buyer may withdraw from the agreement regarding undelivered goods within three (3) working days from notification of the price adjustment. B2C SECTION Article XI Right of Withdrawal 11.1. A consumer is entitled to withdraw from the purchase agreement within fourteen (14) days from receipt of the goods without stating a reason. 11.2. The consumer bears the direct cost of returning the goods unless otherwise stated. 11.3. The Seller shall refund all payments within fourteen (14) days from receipt of the withdrawal notice, but not before receiving the returned goods or proof of dispatch. Article XII Alternative Dispute Resolution 12.1. Consumers are entitled to seek out-of-court dispute resolution in accordance with applicable legislation. Article XIII Data Protection 13.1. Personal data is processed in accordance with the GDPR and applicable data protection legislation. Article XIV Governing Law and Jurisdiction 14.1. These GTC and all contractual relationships shall be governed by the laws of the Slovak Republic. 14.2. Any disputes arising shall be subject to the jurisdiction of the competent courts of the Slovak Republic. Article XV Final Provisions 15.1. The Seller reserves the right to amend these GTC. 15.2. The version valid at the time of order submission shall apply. 15.3. These GTC enter into force on 1.1.2026. web - Obchodné podmienky Mon, 08 Nov 2010 07:50:00 +0100 https://en.renost.net/personal-data-processing-and-protection-policy/ 1. Who is responsible for your data The controller of personal data is: RENOST, s.r.o.Sv. Anny 126/30034 01 RužomberokSlovakia Company ID: 36380784VAT ID: SK2020124414 E-mail: odbyt@renost.skPhone: +421 915 873 144 2. What data we collect We only collect data necessary to process your order or communicate with you: name and surname billing and delivery address email address phone number company details (if applicable) order history We may also process technical data such as IP address or cookies when you visit our website. 3. How we use your data Your data is used mainly to: process and deliver your order issue invoices communicate with you manage your customer account improve our services We use your data for marketing only with your consent. 4. Legal basis We process your data based on: performance of a contract legal obligations legitimate interest your consent (where required) 5. Data retention order data: as required by law (usually up to 10 years) customer account: until deletion marketing data: until consent is withdrawn 6. Data sharing We may share your data with: delivery companies (e.g. GLS, DPD) IT service providers accounting services We do not sell or share your data for third-party marketing. 7. Your rights You have the right to: access your data request correction or deletion restrict processing object to processing withdraw consent Contact us at: odbyt@renost.sk 8. Cookies We use cookies to ensure proper website functionality and improve user experience. You can manage cookies through your browser settings or our website settings. 9. Data security We take appropriate technical and organizational measures to protect your data from misuse or loss. 10. Supervisory authority If you believe your data is processed unlawfully, you can contact your local data protection authority. web - Ochrana osobných údajov Sat, 15 May 2010 12:00:00 +0100