1. Liability for defects

The Seller is liable for defects in accordance with applicable legal regulations.

The Buyer is required to use the goods in accordance with their intended purpose and technical specifications.

2. Responsibility for correct selection

The Buyer is responsible for selecting the appropriate product and calculating load capacity based on the catalogue or technical documentation.

The Seller is not liable for damage caused by incorrect selection or improper use of the goods.

3. Exclusions from liability

Liability for defects does not apply in particular to:

• mechanical damage caused by the Buyer
• improper use or excessive load
• use in unsuitable conditions
• wear and tear resulting from normal use
• interference by an unauthorized person

4. Submitting a complaint

A complaint may be submitted:

• in writing
• by email
• in person

The complaint should include:

• identification of the Buyer
• order or invoice number
• description of the defect

The Seller may request delivery of the goods or photo documentation.

5. Complaint handling period

Complaints are handled without undue delay, no later than 30 days from submission, unless otherwise required by law.

6. Methods of resolution

A complaint may be resolved by:

• repair
• replacement
• partial refund (discount)
• full refund

7. Warranty period

• consumer (B2C): 24 months
• business customers (B2B): as agreed or in accordance with applicable law

8. Special provisions for B2B

For business customers, commercial law applies.

Different terms may be agreed individually.